FAQ

During the sign-up process, we sign an agreement with you, where you give us permission to deposit TDS with the department on your behalf. This way, you don’t face the hassle of paperwork while remaining tax compliant as well.

We charge a flat fee of 19 rupees per trade irrespective of the size of the order. Additionally, 18% GST is levied on this charge of 19 rupees.

We prioritize tax compliance through a streamlined process. Upon signing up, we enter into an agreement with you where we are authorized to deposit Tax Deducted at Source (TDS) with the Income Tax department on your behalf. This arrangement minimizes paperwork for you while ensuring that you remain fully tax compliant.

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Choose the fees depending on the urgency with which you want the transfer confirmed.
- If you are making a purchase, or need block confirmation done instantly, choose High.
- If you are buying for a long term investment and are planning on holding the crypto for a long time, it is recommended to save money and fees and choose Low.
- If you are a pro, and know exactly how the network is behaving, and want to specify the precise fees, we have that option available as well.

1. Begin by visiting our Buy page where you can specify the type and quantity of crypto you desire, along with your preferred transfer fees. After providing your receiving address on the subsequent page, you'll receive a detailed breakdown of the total amount required for your purchase.

2. Once you've reviewed and accepted the pricing, proceed to the next step where you'll find our bank details for payment.

3. Ensure that you make the payment from the account registered with us to complete the transaction smoothly.

We adhere to the principles of decentralization and trustlessness inherent in the crypto ecosystem. As such, we abstain from holding any funds that rightfully belong to our users. When you engage with our platform, you retain full control over your INR and crypto assets. Simply place an order, transfer your funds, and gain control over your crypto. For the secure storage of your crypto assets, we highly recommend utilizing a hardware wallet, ensuring that you maintain complete autonomy over your assets at all times.

- We have a tier based system for managing risk. When a new account is created, you will be automatically Tier 1 until the 1st trade and you will have a limit of only 100 rupees.
- This low limit, is for us to understand your payment pattern and for you to develop faith on our platform.
- This limit is also used for validating your KYC. Once, the 1st trade is completed successfully, you will be automatically upgraded to Tier 2 and Tier 3 based on our internal risk assessment.

Currently, we don't impose any strict minimum or maximum limits on crypto purchases. However, we operate on a tiered limit system designed to accommodate various needs. As you continue to use our platform and increase the order amount or the number of transactions, your limits will automatically increase through different tiers. Once you reach the final tier, there are no order limits, allowing you to buy crypto according to your requirements without constraints.

We firmly believe that crypto is a trustless system and no central authority should hold funds which don't belong to them. Which is why we don't wish to hold your INR or your crypto. Place an order, transfer funds, and get your crypto in your full control. For storage of crypto, we recommend using a hardware wallet so that you remain in full control of your crypto.

Yes, we have a dedicated customer support team available to assist you with any questions, concerns, or issues you may encounter. You can reach out to us via email or live chat, and we'll be happy to provide prompt assistance and resolution.

We are dependent on banks for the INR deposit and withdrawal.
While using banking services, there are times when IMPS payments get “stuck” and can take up to 5 working days to resolve.
If your trade is hampered by this, we will have to wait for a refund or credit of the previous transaction before initiating a new transaction.

1. Go to our Buy page, specify the type and quantity of crypto needed, along with the fees that you wish to pay for the transfer of crypto, submit your receiving address on the next page and you will be presented with the total amount you need to pay, along with the break up.
2. Accept the pricing, click on next and you will be presented with the bank details where you need to make a payment.
3. Please pay from the account registered with us.
4. Update the order with the UTR number or RRN number after you have made the payment.
5. We will then review the payment and approve the transfer and the crypto will be on the way to your wallet.

Yes, we are registered as a Virtual Digital Asset Service Provider with the Financial Intelligence Unit of India (FIU). Our registration ensures that we operate within the legal framework and our primary aim is to consistently deliver high-quality services to our clients.

Absolutely. We prioritize the security and privacy of our users' personal information. Our platform utilizes industry-standard security measures such as encryption and secure protocols to safeguard your data. Additionally, we adhere to strict privacy policies and never share your information with third parties without your consent.

We currently accept bank transfers for purchasing crypto on our platform. You'll find detailed instructions for each payment method during the checkout process to ensure a smooth and secure transaction experience.